End User Development and the WWW

The development of organisational applications by end users has been widely researched in recent years. It has been established that there are both benefits and risks associated with end user development, particularly in the areas of spreadsheets and databases. Web development tools are enabling a new kind of end user development. The fact that web page creation may impact not only locally but also globally significantly raises the importance of this type of end user application development. This paper reports on the extent of web page development amongst end users and investigates the benefits and risks of end user web development as perceived by end users.